Frequently

ASKED QUESTIONS

Your questions about infrared heat and Jacuzzi® Saunas answered.

INFRARED HEAT

Our sauna heats your body's core directly with far-infrared heat to heat your body directly and not the air around you. In a traditional sauna, you are just sitting in a hot room – 180 to 220 degrees Fahrenheit.

In an infrared sauna, your body is being heated directly and only 20% of the heat is heating the air. Your body absorbs the infrared heat and reacts to it, raising your core body temperature and stimulating your lymphatic system, immune system, and your cardiovascular system. 

As a result, you start to sweat - a lot. This helps with detox, blood circulation, and a host of other issues. As a result, we feel better and promote a healthier lifestyle straight from our own home.

The infrared frequency of any infrared heater is determined by the surface temperature of the heater itself. The lower the surface temperature of the heater, the longer the infrared wave and the more beneficial the infrared heat will be. Our large True Wave II™ heaters run at an optimal 200-degree surface temperature producing exceptional quality far-infrared heat. This means our heaters produce the majority of the infrared heat in the vital wave range of 5 to 15 microns with a good portion of wavelengths at 9.4, the optimal absorption range of far infrared by the human body.
Only Clearlight Infrared True Wave II heaters combine the high infrared output of ceramic with long wave carbon infrared heat to produce the most effective infrared heaters available. You can only find this patented combination at Clearight Infrared Saunas! For more detailed information about our heaters and why they produce exceptional far-infrared heat, please click here.

Infrared heat is completely safe and all objects give off and receive infrared heat. In fact, it is so safe, hospitals use similar heaters to warm newborns. Infrared is a part of nature and essential for life. The human body gives off and receives infrared in the far-infrared band. When a mother rubs a babies stomach to relieve pain, it is the infrared heat from her hand that is causing the healing effect. We have tuned our True Wave heaters to give off far infrared in this same range for maximum absorption by your body and for maximum therapeutic benefits.

Yes. The ideal way to use any infrared sauna is to have the infrared heaters on the entire time producing the optimal infrared heat you desire.

Infrared heat is most effective at lower temperatures as sweat oils secrete at lower temperatures and this sweat is different from water sweat.

Your Clearlight Infrared Sauna™ is designed to heat your body more so than to heat the cabin (about 80% of the heat heats your body and 20% of the heat heats the sauna cabin). The following is our recommendation for use of your sauna:

1) Turn your sauna on and warm it up for about 10-15 minutes. The True Wave™ heaters in your sauna will reach their optimal operating temperature in this amount of time.

2) After this short warm up time, get in the sauna and turn the thermostat up very high to ensure the heaters stay on continuously during your session. Generally, your infrared sauna session will range in temperature between 100 – 125°F.

3) Sit back and enjoy your sauna session. Since the key to infrared therapy is heating your body core, you will find that you sweat more sitting up in the sauna with your back lined up with the back wall heaters heating your body core from the back. This positions you in such a way that the front wall heaters will be heating your front body core.

4) During your session, the temperature will slowly climb inside the sauna cabin. Remember, your Clearlight Infrared Sauna is heating your body more so than heating the air.

5) Stay Well Hydrated. We emphasize this because it is essential to stay well hydrated when using your sauna. It is estimated that 70% of people are dehydrated. When you are dehydrated, your body holds on to water and will not allow you to sweat very much. It is recommended to drink water before you get in the sauna and bring a quart of water into the sauna with you and drink it during your session.

Don’t be fooled by other manufacturers that offer constant infrared heat by reducing the output of their heaters. At the reduced output, you are not receiving optimal infrared heat.

Absolutely. We have designed an infrared heater kit and control system so you can install our True Wave™ heaters in your already existing sauna or one you are building yourself. You can even install these in that small room you’ve always wanted to convert into a sauna.

The heater package consists of enough heaters for your designated space, digital keypad control and power supply, all necessary cables, cedarwood, lights and accessories. Just give us a call at 800.798.1779 x 850. We are happy to spec out a far-infrared heater system that will work for your space. You can also click here for more information on our heater kits and submit your room dimensions for a quote.

SAUNA FEATURES

The traditional sauna has been made predominantly from close grain cedar for many obvious reasons:

1) Cedar wood is soft wood that resists the cracking and splitting caused by the heating up and cooling down in the sauna. No sauna wood lasts longer than cedarwood.

2) Cedar wood contains aromatic oils that are known for their healing and cleansing properties to aid detoxification during the sauna. Cedarwood can also help disperse excess fluids throughout the body.

3) Cedar wood is naturally anti-fungal and anti-bacterial owing to the unique properties of the cedar oil. This is especially important in the sauna where bodies, moisture and heat combine to make the environment perfect for molds and bacteria.

4) Cedar wood is one of the most beautiful woods available ranging from a very light honey to a deep walnut shade.

5) Cedar wood smells good and gives you a true experience. “Non-aromatic” cedar is used in sauna construction and the cedar scent is very subtle and satisfying to the senses.

6) Cedar wood can be easily sanded inside the sauna to remove any stains caused by perspiration and to bring back the fresh cedar smell.

7) There is a lot of misinformation about cedar wood on the internet. The Environmental Protection Agency (EPA) put it best in their September, 1993 report:

“EPA believes it is unnecessary to regulate these products because they pose little or no risk to human health or the environment…EPA is not aware of any evidence of injury to human health or the environment due to their use.”

Cedar is non-toxic according to the Regulatory Information for Cedar from the Environmental Protection Agency(EPA) and World Health Organization(WHO). Click Here for the report.

See the following report from an independent testing lab regarding Western Red Cedar and toxicity. Click here for the report.

Please note that an extremely small percentage of the population cannot tolerate the smell of cedarwood. These people have multiple chemical sensitivities(MCS). These people cannot as a rule tolerate any aromatic oils, perfumes, shampoos or herbs. We recommend our North American Basswood Saunas for these people.

Clearlight’s Full Spectrum heaters radiate substantial levels of near, mid and far-infrared heat. At 500w of infrared heat, each Sanctuary Full Spectrum heater emits strong amounts of infrared heat in all 3 wavelengths.

Far infrared has been studied for decades and is known to be excellent for a multitude of health issues including the pain and inflammation of arthritis, increased heart health, detoxing of heavy metals and chemicals and so much more. The mid-infrared range is especially good for the muscles – soreness and inflammation and the near-infrared penetrates the deepest, thus being excellent for circulation and it’s been found to be the best for skin conditions, especially wounds that won’t heal.

For 20 years, people have experienced excellent results with our carbon-ceramic far infrared heaters alone. For many people, the Full Spectrum heaters make the sauna experience even better. As the technology of our far infrared heaters improved, the temperature in the sauna cabin did not need to be so high – our far infrared heaters work best at a lower temperature – 120º to 130º. As the heaters became more advanced, more of the heat was being absorbed directly into the body, raising the body’s core temperature – creating the most beneficial sweat ~ but without the sweltering high heat in the sauna. If you want your sauna to get even hotter, the Full Spectrum heaters will assist with this.

If you have a more recent Premier Sauna, you now have the option to add a Full Spectrum heater to the door of your sauna.

North American Basswood is a “white” wood with a yellow to whitish color. Basswood has a very dense cellular structure making it stronger, more stable and sweat resistant. It is also resistant to cracking and splitting.

Basswood is also considered hypoallergenic. It has almost no odor and is one of the only woods not considered a “sensitizer” for people with Multiple Chemical Sensitivities.

Clearlight Premier Saunas have a more traditional design giving a more cozy and private feel to your sauna session. Each Premier sauna also comes with a beautiful bentwood lamp shade to give a relaxing glow of warm light in each sauna.

Sanctuary Saunas have a distinctive modern Italian design. The entire front wall is thick tempered glass, as is over 1/3 of the sauna ceiling. This gives a very open, contemporary feel to the sauna. In addition to the hybrid, far infrared carbon-ceramic heaters that you’ll find in every Premier Sauna, each Sanctuary Sauna comes standard with (2) powerful 500w Full Spectrum heaters emitting near, mid and far infrared heat. If you have a more recent Premier Sauna, you now have the options to add one of these Full Spectrum heaters to the door of your sauna.

Sanctuary Saunas also can be accessed with a Clearlight App through your smartphone or tablet. With this App, your device becomes the sauna display and you can control your sauna by turning it on, off or adjusting the temperature. All Sanctuary Saunas also come with a cubby to store your devices, which also acts as a charging station.

Each Premier Sauna comes with basic Chromotherapy which consists of 3 lights composed for 5 LED’s each. This will give a light infusion of the color of your choice in the sauna. Each Sanctuary Sauna comes standard with Advanced Medical Grade Chromotherapy. This system is a panel of 96 LED’s which will give a brilliant infusion of the colored light of your choice. Controlled by a handheld remote, the intensity and vibrancy of the selected colored light can be adjusted to the perfect level each time.

Advanced Medical Grade Chromotherapy is also available as an add-on for all Premier Saunas. Easy to install, it can be added with your purchase or in the months or years ahead.

Delivery and Setup

Your new Jacuzzi® Far Infrared Sauna will generally arrive at your home 4 – 7 days from the date it leaves our warehouse if the sauna is in stock. If it’s back ordered the waiting time can be up to 8 weeks.

As part of our commitment to exceptional customer service, we ship every Jacuzzi® Sauna with a few higher levels of service.

Our freight carrier will call to schedule an appointment to deliver your sauna. There is no worry that your sauna will arrive unexpectedly.

Your sauna will be delivered on a truck with a tail lift to ensure that any possibility of freight damage is minimized.

The delivery driver will move your sauna off of the truck and move it to an area of reach. It’s a kerbside delivery which means that the driver cannot carry the boxes inside your home, however, the driver will move the pallet to a suitable location, which could be a garage or in front of your doorstep. Before accepting and signing for delivery, carefully inspect the damage. If there is any visible damage to take delivery but insist on noting this down on the delivery note. After that do contact one of our agents immediately.

Take the boxes of the pallet, unpack each box carefully and start the installation using the provided manual. Installation will take between one to three hours, depending on the chosen model and size.

Assembly of your Jacuzzi® sauna is quick and easy. Some people like to hire a handyman to assist, but most of our customers assemble their saunas themselves. It usually takes two people about an hour to assemble a Premier and 2 hours to assemble a Sanctuary.

No tools are required for the overall assembly except a screwdriver for the door handle and the included Allen wrench to connect the glass in or Clearlight Infrared® Sanctuary saunas. Your infrared sauna is pre-wired and made with precision craftsmanship so it connects together with ease. All the components such as the heaters, lights and sound system come pre-installed in the walls.

Standard household electrical outlets are 120 volts. Most are rated at 15 amps and some, like bathrooms or kitchens, may be rated at 20 amps.

Jacuzzi® sauna models run on either 120v or 240v depending on the sauna model and the size of the sauna. Please review the specification for the model you are interested in to see the electrical requirement or contact a Jacuzzi® Sauna specialist at 800.798.1779.

We build your infrared sauna in our factory and every sauna is built and tested to ensure it meets our strict quality control standards. We then disassemble it, box it up and ship it to you. This way we ensure you will receive your sauna in perfect condition. If you need help while setting up your sauna, simply call us at 800 317.5070. We are happy to be of service.

Yes, you can put our uniquely designed Outdoor Saunas outside. The special design and constructions of our Outdoor Sauna will ensure that your cabin reaches the desired temperature and is also adequately protected from the elements as they can withstand most weather conditions*.

*more extreme weather areas (i.e. right next to the ocean) might require an outdoor sauna cover to ensure the longevity of the external material.

Our indoor sauna range cannot be placed outside as they will not be able to reach the desired temperatures due to colder weather conditions outside. The indoor saunas will also not be able to withstand the weather conditions safely and thus will not be covered by our Limited Lifetime Warranty.

Please consult one of our infrared sauna specialists for more information about putting your sauna outside. Contact us here.

Jacuzzi® infrared saunas require very little cleaning, and there are no regular maintenance tasks or parts to replace. Infrared saunas provide dry heat; the only moisture produced is from your own perspiration. The enclosed cabins keep out dust and dirt. The ceramic compound in our True Wave heaters naturally produces a lot of negative ions that help purify the air. Treat the exterior like any piece of fine furniture. You can wipe the interior down with a sauna cleaner that we offer one or you can make your own.

• Use towels on the bench and underneath your feet.
• If you notice excess moisture after a session, you can wipe off any excess perspiration or crack the door or roof vent and keep the sauna running for a few minutes.
• If needed, you can wipe your sauna down occasionally. Use a moist towel – don’t spray directly onto the heater panels. Use our sauna cleaner or make your own: A few drops of a high-quality essential oil in water (examples are Tea Tree, Eucalyptus, Arborvitae, Lavender, Lemon – your choice); a solution of 1T baking soda in a gallon of water. For Basswood models, you can use a weak solution of hydrogen peroxide or Tea Tree oil in water.
• For locations with high use such as clinics and spas, we offer a No VOC varnish to use inside the sauna and waterproof bench pads.
• Use your vacuum hand attachment if you want to clean dust or debris from your sauna.
• Perspiration stains don’t affect your sauna’s performance. If you eventually get perspiration stains that you would like to remove it’s easily done by lightly sanding.

Warranty and Privacy Policy

Jacuzzi® saunas are backed by our 20 years in business, an A+ rating with the BBB and our Lifetime Warranty. This warranty is a true lifetime warranty covering the entire sauna and all its components for the original owner. As long as you own your sauna, we guarantee it to be working properly and free from manufacturer’s defects.

We pride ourselves on being one of the few companies that provide you with a lifetime warranty on the entire sauna – heaters, wood, controls and electrical. Your Jacuzzi® sauna is built in a modular fashion so replacing parts or panels is never an issue. We only use the highest quality materials in each Jacuzzi® Sauna to minimize the possibility of warranty issues. Very few infrared sauna companies offer this type of complete lifetime warranty.

Although most sauna companies call their warranty, “Lifetime,” in addition to multiple exclusions listed at the top of the warranty, you will usually find fine print at the bottom of the warranty. Typically, this fine print will say, “Lifetime Warranty” is “defined as 7 years.”

In fact, here is the fine print quoted directly from our competitor’s “Lifetime Warranty” – *Limited Lifetime Warranty covers normal use for the lifetime of the product which is defined as 7 years. Warranty is limited to replacement parts only and does not include costs for creating glass doors or freight for parts shipped past 90 days from the date of receipt of goods. The cost of labor and/or service technicians is not included. This warranty is limited to customers in the United States and Canada.

Our Clearlight Lifetime Warranty is really what it says it is – Lifetime for the original owner, with no fine print about “Lifetime meaning just 7 years.” If an original Jacuzzi® sauna owner is having a service issue anytime, even if they’ve had their sauna for decades, we’ll ship any replacement parts at no cost to the customer. This is how we’ve always run our business and this is how we will continue to run it because we feel it’s the right thing to do. Integrity is a word we take very seriously.

This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

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INFRARED SAUNA?

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